e-Jagriti Platform

Recently, the e-Jagriti platform received the Silver Award at the National Awards for e-Governance (NAeG) 2026.

About e-Jagriti Platform

• e-Jagriti is a flagship initiative of the Department of Consumer Affairs, under the Ministry of Consumer Affairs, Food and Public Distribution.
• It was launched on 1 January 2025.
• The platform aims to strengthen and digitise the consumer dispute redressal system across India.
• It enables consumers to file complaints, track case status and access judgments online.

Key Features of e-Jagriti

• Global accessibility: Citizens and NRIs can file and manage consumer cases from anywhere through a secure digital system.
• Inclusive platform: Multilingual interface and accessibility tools make it useful for different categories of users.
• Integrated system: It combines four earlier platforms — OCMS, e-Daakhil, NCDRC CMS and CONFONET — into one AI-enabled, paperless platform.
• AI-powered smart search: It allows smart search of archived consumer complaints, cases and judgments using AI-based metadata and keyword creation.
• Voice-to-text facility: The platform uses AI/ML technology for voice-to-text conversion of judgments, case history and other details.
• Online case management: It provides facilities for online complaint filing, fee payment and case monitoring.
• Cost-effective redressal: It offers a simple, fast and affordable digital solution for consumer dispute resolution at all levels.

Significance

• It helps digitise consumer commissions and improves access to justice.
• It empowers citizens by making legal remedies easier, faster and more transparent.
• It supports a paperless and technology-driven consumer grievance redressal mechanism.